Important Information

All Original Artworks are painted with artist-quality paints and on quality materials.  Artwork is sprayed with a varnish to keep it protected.  However, please keep your painting out of direct sunlight to prevent fading. 

Should you get fly-dirt on your painting or you have found you have inadvertently dented the canvas of your painting, get in touch via my Contact page, and I can talk you through how this can be easily fixed.

All Art Prints have been produced on quality card and with quality inks.

Please keep out of direct sunlight to prevent fading, and they should last you many, many, many years!

• Shipping within New Zealand is with NZ Post.  All artworks are sent via tracked mail and take approximately 2-3 days for delivery.

• International shipping is available. Please get in touch via my Contact page to make an enquiry.

• If you are purchasing more than one item, shipping will be combined.

• Domestic and International shipping prices are subject to change without notice.

Heléne Henare Artist, is dedicated to delighting you with your Artwork.  If for any reason you are not entirely happy with a Commissioned Painting or an Art Print, then let’s talk.  In the first instance, get in touch via my Contact page so it can be sorted.

If a piece has to be returned, the cost of sending it back will be payable by the purchaser.

If you receive the wrong item, Heléne Henare Artist will accept items for replacement with the correct item or exchange if returned in saleable condition, with the original sales receipt, all original packaging, and within 30 days of the original purchase date.

If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the Heléne Henare Artist item is returned in saleable condition and with all original packaging.

Costs and liabilities relating to the return shipping of exchange items are at your own risk and expense.

In the first instance, please email Heléne Henare Artist regarding any repairs or returns.

Heléne Henare Artist’s warranty does not cover damaged items resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances, or other factors outside of normal expected use, and Heléne Henare Artist denies any obligation to take any action in respect of such damaged items.

In the first instance, please email Heléne Henare Artist, regarding any repairs or returns.